Player support

How can we help?

For bugs, purchase questions, save issues, accessibility concerns, or general feedback, contact IcePunch Studio directly.

Contact Support

Email: support@icepunchstudio.com

Please include the game name, device or computer type, operating system, game version, and a clear description of what happened.

Helpful details to include

Game title and version number
Device model or PC specifications
Operating system version
Steps that reproduce the issue
Screenshot or video, when possible
Whether the issue affects a purchase or saved progress

Purchase Support

For billing charges, refunds, or payment-method issues, you may also need to contact the store where the purchase was completed. Never send us your password, full payment card number, recovery codes, or private signing credentials.

Community

You can also join the IcePunch Studio Discord for community discussion and development updates.